how to talk to uscis customer service

How do I speak with a live person on the USCIS site?

Dec 15, ALERT: To improve customer service and increase efficiency, USCIS began implementing a new interactive voice response telephone system for calls to the USCIS Contact Center. The Contact Centers toll-free numbers will stay the same, and hours will stay the same for live assistance. For more information, see the web alert. Jul 30, Heres how to get started with the automated system: Dial the number Press 1 for English. Press other numbers for other languages that are available. Press 1 to check your case status. Press 2 if you no longer have access to your receipt number. Press 2 to talk to a USCIS.

Immigration into the United States is a lengthy process. And phone conversation with a live person is one of them. The most updated official number is It is basically a two-tier model. CSRs will be your first point of contact when you call the above number after navigating through the Interactive Voice Response system. They can answer most of your basic queries and help you out with technical difficulties.

But they cannot answer specific questions about a case or provide legal help. So, they can answer many more questions related to your case. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments.

Alternatively, you can call the local offices or service centers. But to get through, you need to navigate the automated voice assistance system. They cannot personally take calls from every single person. Therefore, they have what happens at an alcohol assessment system in place.

This is basically a software program trying to help you out as much as ro. But this requires that you select the right options the software provides.

The voice assistant will ask the following:. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. Every section will offer a key that would allow you to connect to a human representative. Also, please note that the call menu is regularly updated.

So, you might hear different options when you dial in. What you should emphasize is the key option. There are certain fixed hours within which you need to call. On the weekends, this service is not available. USCIS advises that before you dial servive number seeking help, you should go through the following:.

You can get in what is a vital statistics form on their social media servuce. Twitter is considered better for a prompt response.

The wait time depends on how many people are there in the queue. During peak hours and season, the wait time is comparatively higher.

So you need to have patience when servie with phone calls. Read more about immigration in homeis solutions! Legal Immigration. Published on Aug 22, homeis. The agency offers a toll-free phone number where you custtomer to call in to seek assistance. Also, press two if you want an answer to the question. Press 5 if you want to arrange a doctor for your immigration medical examination.

Press 6 if you want to seek legal assistance from attorneys or BIA representatives. Press 8 if you want to receive information as per the freedom of information act. Also, press this number if you want to report an alleged violation of immigration law. How to talk to uscis customer service to Keep in Mind Before Calling USCIS advises that before you dial the number seeking help, you should go through the following: Gather all the information related to your case or query.

Check the status of the case online. Check if there is any processing time already applied to your case. Check for the priority date, if applicable. Have all the receipt numbers in front of you. Have the A-number present in front of you, if applicable. But how do you get to speak with the tier 2 official?

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Dec 27, Other ways to contact USCIS Besides the toll-free number , a TTY customer service number is also available at for people with speech or hearing disabilities. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. General Feedback. Visit the Feedback Opportunities page to share your ideas and comments with USCIS. If you would like to notify us of a systemic operational issue, such as a pattern of potentially incorrect notices, you may contact us at [email protected] Website Errors and . Jun 12, Dial USCIS contact phone number You will hear a message with instructions on what options are available. You don't have to wait for the message to finish if you know where to go next. During the phone call you can generally press 7 to repeat the current message, or press 9 to return to the main menu.

I called uscis and can't seem to find menu option to speak to customer service representative. How so you speak to a live person? Keep in mind the person who answers the phone is just a regular customer service rep and cannot tell you anything personal about your case.

They normally just read off what's listed verbatim on the USCIS website in response to any of your questions If you want information pertaining to an actual application you filed, request to speak with a L2 Immigration Officer who can actually look up your case details. July 14, Day 00 - Submitted N Application, filed online. July 22, Day 08 - Biometrics appointment scheduled online, letter mailed out. Aug 08, Day 24 - Biometrics fingerprinting completed.

Hi Going through! Sometimes they give you a hard time I think there's an inter-office issue if they transfer too many calls in a day or something Most of the time, they will transfer you no problem.

If one of the reps gives you any grief over wanting to be transferredyou have the luxury of just hanging up the phone, calling back, and requesting it from the next person who answers the phone.

Sometimes when a volume of call transferring to L2 is too heavy that the regular customer service rejects the transfer and request to call back the next day. Total processing time from last successful submission to Oath Ceremony: days 8 months and 11 days.

All fees were waived instead of reduced by half as supposed by filing form I Recommended For Approval. N is approved. Too late! Citizenship granted. Journey done. Second interview! Bring your fiance!

You need to be a member in order to leave a comment. Sign up for a new account in our community. It's easy! Already have an account? Sign in here. Register to Reply or Ask a Question Go to first unread post. Filed: Lift. Posted August 21, Share this post Link to post Share on other sites. Press 1 for english and then 2, and then 2 and then 2. Going through 5, Filed: Citizen apr Country: Canada. What works for me: Press 1 for service in English if you wish English Keep pressing 2 until you get transferred to a live person.

Dinosaur Posted September 9, Holt Filed: Citizen apr Country: Hong Kong. TBoneTX 28, Filed: Citizen apr Country: Ecuador.

Posted September 12, Richard Purves Posted April 30, The process has changed slightly. It now goes like this: 1 for English 1 to check case status 2, then 2. This just got me into the queue for a L1 agent. HKS Posted September 13, Is there an updated phone map? Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers. Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community.

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